The Triple Bottom-Line

I was reading this leadership chapter written by Ken Blanchard and Dennis Carey where they use the term "triple bottom line."  Instead of being short term focused, leaders need to think about providing better service and motivating people more.  "The only thing your competition can't steal from you is the relationship your people have with your customers.  Under servant leadership, these relationships can really grow because the people closest to the customer are given the power and motivation to soar like eagles rather than quack like ducks." 

Years ago, I coined the phrase:  Employee satisfaction is a prerequisite to customer satisfaction.  If employees are not satisfied, it is hard for them to provide excellent customer service.  All of this relates directly to the bottom-line. 

If we remember the triple bottom line, the result will be better service, motivated people, and a better bottom line.  Are we ready to serve others?

Comments

[Dyan]

People should read this.